This
is the website of The ChemQuest Group, Inc.
Our Corporate Headquarters are:
8150 Corporate Park Drive
Suite 250
Cincinnati, OH 45242 USA
We can be reached via sales1@chemquest.com
or you can reach us by telephone at 1-513-469-7555
Monday – Friday between the hours
of 9:00 A.M. to 5:00 P.M. (ET) or FAX at
1-513-469-7779.
www.chemquest.com
is a safe and secure shopping environment.
We appreciate your business and respect
your privacy. In order to complete your
order or to satisfy your request for information,
you will be asked to provide us with certain
personal information. We have put safeguards
in place to ensure the security and privacy
of your information. These safeguards are
detailed below.
Security
You are safe shopping online with The ChemQuest
Group, Inc. (ChemQuest). We have partnered
with Authorize.Net, a leading payment
gateway since 1996, to offer safe and secure
credit card and electronic check
transactions for our customers. Our secure server
software is among the best available today
for safe commerce transactions. It encrypts
all of your personal information, including
credit card number, name and address so
that unauthorized persons cannot access
it over the Internet.
The Authorize.Net Payment Gateway manages
the complex routing of sensitive customer
information through the credit card and
electronic check processing networks.
The company adheres to strict industry
standards for payment processing, including:
* 128-bit Secure Sockets Layer (SSL)
technology for secure Internet Protocol (IP)
transactions.
* Industry
leading encryption hardware and software
methods and security protocols to protect
customer information.
*
Compliance with the Payment Card Industry (PCI)
Data Security Standard.
www.chemquest.com is registered with the
Authorize.Net Verified Merchant Seal
program.
We use Shopsite e-commerce software to operate
our site and collect order information from
you. This software is running under license
to us on servers provided by LexiConn. Only
we have access to information provided by
you through their secure server. The Shopsite
system does store a Cookie containing your
name and address information so that your
browser will remember this information if
you become disconnected from the Internet
or if you should come back to our site for
future purchases. You may disable this function
by setting your browser to not accept cookies.
Secure Website Browsing
In order to be sure that information transferred
between your browser and the ChemQuest server
is secure, it is important to be aware of
the security information available to you
through your browser.
Once you enter the Checkout process (when
you're ready to purchase the items you have
put into your Shopping Cart), your connection
to our server becomes secure. To confirm
this, look at the bottom of your browser
window. If you see an unbroken key or a
closed lock (depending upon your browser)
you can be sure that your information is
secure.
You can also ensure security by checking
the URL line of your browser. When you enter
the secure area of our site, the first characters
of the site address will change from "http"
to "https".
Data Collection in a Secure Environment
In several areas of our site, we ask you
to provide information by filling out and
submitting an online form. These areas include:
“Newsletter” Registration, “Contact
Us” form, “Training Workshops”
form, “Ask the Consultants”,
and Checkout (where we ask for name, address,
email, credit card and other information
needed to complete your order.)
Data Use
The information we collect is used to improve
our Website, to notify consumers about updates
to our Website and for special offers and
promotions. Also, chemquest.com will not
provide aggregate statistics about our online
sales, traffic patterns or related site
information.
Newsletter Subscription/Communications
We may send new registrants and subscribers
a welcoming email. We ask our new subscribers
in the welcoming email to then confirm their
new subscription to the newsletter as a
way of protecting them from unwanted emails.
New members receive newsletters and product
updates from ChemQuest only if they follow
the confirmation instructions in the welcoming
email. If new members do not wish to receive
such newsletters/updates and/or communications,
they do not need to take any action.
Third Party
As a strict policy, chemquest.com
does not sell, trade, rent or otherwise
share your email address with any other
company or third party.
By purchasing online, you may receive periodic
mailings from us with information on new
products and services or upcoming events.
We record IP addresses in the aggregate
for monitoring the level of activity on
our site, but we do not link this to your
shopper information with the following exception:
When you place an order using our online
checkout process, we may correlate your
IP address with your order in cases of fraudulent
credit card use. We may share this with
the financial institution that issued the
credit card with which an order was placed,
or with law enforcement authorities, if
we determine use of the credit card was
fraudulent. We also use your IP address
to help diagnose problems with our server,
and to administer our Web site. Your IP
address is used to help identify you and
your shopping cart and to gather broad demographic
information.
We use Shopsite e-commerce software to operate
our site and collect order information from
you. This software is running under license
to us on servers provided by LexiConn. Only
we have access to information provided by
you through their secure server. The Shopsite
system does store a Cookie containing your
name and address information so that your
browser will remember this information if
you become disconnected from the Internet
or if you should come back to our site for
future purchases. You may disable this function
by setting your browser to not accept cookies.
Links
This web site may contain links
to other sites. Please be aware that ChemQuest
is not responsible for the privacy practices
of such other sites. We encourage our users
to be aware when they leave our site and
to read the privacy statements of each and
every web site that collects personally
identifiable information. This privacy statement
applies solely to information collected
by this Web site.
Notification of Changes; Conflicts
If we decide to change our privacy policy,
we will post those changes here so our users
are always aware of what information we
collect, how we use it, and under what circumstances,
if any, we disclose it. This page reflects
the most up-to-date version of our privacy
policy, and thus takes precedence over information
provided in P3P documents and other documents.
Contact Us
Thank you for visiting The ChemQuest Group,
Inc. web site. If you feel that ChemQuest
is not abiding by its posted privacy policy,
you should contact us by email at sales1@chemquest.com;
by phone at 513-469-7555; or by mail at
8150 Corporate Park Drive, Suite 250, Cincinnati,
OH USA 45242.
ChemQuest Privacy Policy, January 2007 -
Last Updated 2-21-07
